This Privacy Policy describes how KK11 collects, uses, stores, and protects the personal data of users registered in Brazil. KK11's operations fully comply with the General Data Protection Law (LGPD, Lei nº 13.709/2018). Please read it carefully — you have important rights as a data subject.
Six pillars of our privacy policy, in plain language
Every data processing step at KK11 has a defined legal basis under the LGPD. No data is collected or processed without a documented legitimate purpose. You have the right to know exactly how your data is used — and this document explains it all, straight to the point.
All communication between your device and KK11's servers — including registration data, betting history, and financial transactions via Pix, boleto, credit card, or TED — is protected with 256-bit SSL encryption, the same standard used by Brazil's leading banks.
KK11 does not sell, rent, or trade users' personal data to third parties under any circumstances. Data is shared only with essential operational vendors — such as payment processors and game providers — and solely to deliver the services you signed up for.
As a data subject, you may at any time: access what we have collected, correct inaccurate information, request data portability, withdraw marketing consent, or request deletion of your data. All requests are handled via email within 15 business days.
Data belonging to KK11's Brazilian players is primarily processed and stored on servers located in Brazil. Any international transfers — when required to enable services from global game providers — follow the safeguards mandated by the LGPD.
KK11 collects only the data strictly necessary for each purpose. We don't ask for unnecessary information at registration, and we don't store data that has no operational or legal use. The principle of data minimization is applied at every collection point on the platform.
KK11 collects personal data from users at different points during their interaction with the platform. Collection is always proportional to its purpose and follows the data minimization principle required by the LGPD. Below are the categories of data collected and the contexts in which this occurs.
Registration data: when you create an account, we collect your full name, CPF, date of birth, email address, phone number, and full residential address. This information is required to create and maintain your account, verify your identity, and meet regulatory obligations.
Identity verification data (KYC): to release withdrawals, we collect a copy of a government-issued photo ID (RG, CNH, or passport) and proof of address in the account holder's name. These documents are stored with encryption and accessed only by the authorized security team.
Platform usage data: we record your betting history, deposits, withdrawals, game sessions, IP address, device type, operating system, browser, and approximate location data. This information is used for security, fraud prevention, and experience improvement.
Communication data: when you contact support via chat, email, or WhatsApp, those conversations are recorded to ensure service quality, resolve disputes, and train our team.
When you access KK11, technical data such as your IP address, session data, and device information are collected automatically for security and platform operation purposes. This collection is necessary to provide the service and does not require additional consent.
Every piece of data collected by KK11 has a specific purpose and a defined legal basis under the LGPD. We do not use personal data for purposes inconsistent with those described in this policy without notifying the data subject in advance.
| Purpose | Data used | Legal basis (LGPD) |
|---|---|---|
| Account creation and maintenance | Full name, CPF, email, phone number, address | Contract performance (art. 7, V) |
| Processing deposits and withdrawals via Pix, boleto, card, TED | CPF, bank details, transaction amount | Contract performance (art. 7, V) |
| Identity verification (KYC) | Government-issued photo ID, proof of address | Legal obligation (art. 7, II) |
| Fraud and money laundering prevention | Transaction history, IP address, platform behavior | Legitimate interest and legal obligation (art. 7, II and IX) |
| User support | Betting history, account data, support conversations | Contract performance (art. 7, V) |
| Marketing communications (with consent) | Email, mobile phone | Consent (art. 7, I) |
| Platform improvement and behavior analytics | Usage data, sessions, clicks | Legitimate interest (art. 7, IX) |
| Fulfillment of regulatory obligations | Registration data, financial transactions | Legal obligation (art. 7, II) |
Marketing communications — including promotions, bonuses, and platform updates — are sent only to users who gave explicit consent during registration or through subsequent account settings. You can withdraw that consent at any time from your account dashboard or via the unsubscribe link in any email.
KK11 does not sell, rent, or trade users' personal data. Full stop. Data sharing occurs only in the situations listed below, each with a defined legal basis under the LGPD and data protection agreements in place with all partners involved.
Every third party that receives data from KK11 is contractually required to handle it in compliance with the LGPD and to use it solely for the authorized purposes. KK11 conducts regular assessments of its partners to ensure ongoing compliance.
User data security is a core operational priority at KK11, not an add-on. Every security measure described below runs 24 hours a day and is reviewed on a regular basis by the platform's security team.
In the event of a security incident that may affect users' personal data, KK11 will notify the affected users and the National Data Protection Authority (ANPD) within the timeframes established by the LGPD.
KK11 uses cookies and similar technologies to ensure the platform runs correctly, enhance the user experience, and collect analytical data that guides product improvements. When you first access KK11, you will see a cookie notice with the option to configure your preferences.
Essential cookies: required for basic platform functionality — such as keeping your session active after login, remembering language preferences, and securing transactions. These cookies cannot be disabled without affecting your ability to use the platform.
Analytical cookies: used to understand how users navigate the platform — which pages they visit, how long they spend in each section, and which games they access most often. This data is processed in aggregated, anonymized form to improve the overall experience.
Preference cookies: store personalized user settings, such as display preferences, favorite games, and notification settings. These are managed by the user directly from the account dashboard.
The LGPD grants you, as the owner of your personal data, a set of rights that KK11 fully respects. You may exercise any of these rights at any time by contacting our team at the support email with the subject line "LGPD — Data Subject Request".
You may request a full copy of all personal data KK11 holds about you, including your betting history, registration details, and transaction records.
If any of your registered details are incorrect or out of date — such as your address, email, or phone number — you can request an immediate correction through support or directly via your account dashboard.
You may request the deletion of your personal data after closing your account, subject to the retention periods required by legal and regulatory obligations applicable to KK11.
You may request your data in a structured, machine-readable format for transfer to another service, in accordance with ANPD regulations for the betting and gaming sector.
You may object to data processing based on legitimate interest — such as behavioral analysis for product improvement — at any time, without affecting your access to the platform.
For processing based on consent — such as receiving marketing communications — you may withdraw that consent at any time from your account panel or via the unsubscribe link in any email sent by KK11.
You have the right to know which third parties your data has been shared with, for what purpose, and on what legal basis — clearly, without technical jargon that makes it hard to understand.
If you are not satisfied with KK11's response to a data request, you have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), Brazil's data protection authority.
KK11 is a sports betting and online casino platform exclusively for users aged 18 and over. Registration and use of the platform by minors is strictly prohibited. The identity verification process (KYC) includes age confirmation before withdrawals are released.
KK11 does not intentionally collect personal data from minors. If we identify that an account was created by or on behalf of a minor, it will be immediately closed, any data collected will be deleted in accordance with the LGPD, and the case may be reported to the relevant authorities.
Legal guardians who become aware that a minor has used the platform should contact support immediately at suporte@kk11.life so that the appropriate measures can be taken promptly.
Protecting minors is a responsibility KK11 takes seriously at every stage of its operation. Accounts suspected of being used by a minor are proactively blocked and investigated before any reinstatement.
KK11 retains users' personal data for as long as necessary to fulfill the purposes described in this policy and to meet applicable legal obligations. Once that period ends, data is securely deleted or anonymized so that the individual can no longer be identified.
You may request early deletion of data that is not subject to legal retention obligations. KK11 will respond to your request within 15 business days, specifying which data can be deleted immediately and which must be retained by law.
KK11 may update this Privacy Policy to reflect changes in Brazilian law, platform operations, or data processing practices. Any material change — especially one affecting data subjects' rights — will be communicated by registered email at least seven days before taking effect.
The version of this policy currently in effect is always the one published on this page, with the update date shown at the top. Continued use of the platform after an update takes effect constitutes acceptance of the new terms.
For changes that require new consent — such as updates to the purposes for which consent-based data is used — KK11 will explicitly request your agreement before implementing the change.
KK11 has a Data Protection Officer (DPO) responsible for overseeing LGPD compliance and handling data subject requests. To exercise any right described in this policy or to ask questions about how your personal data is processed, please get in touch:
If you are not satisfied with KK11's response to a data request, you may file a complaint directly with the National Data Protection Authority (ANPD) through the official Brazilian federal government portal.
This Privacy Policy is governed by the laws of the Federative Republic of Brazil, in particular the General Data Protection Law (Lei nº 13.709/2018) and the Internet Civil Rights Framework (Lei nº 12.965/2014). In the event of any conflict between this policy and applicable law, the law prevails.
Common questions from Brazilian players about how KK11 handles their data
Other important documents governing your relationship with KK11
KK11 takes your data as seriously as it takes your gaming experience. Sign up with confidence, deposit via Pix, and play knowing your privacy is in good hands.
+18 only. Play responsibly. Responsible Gambling